The conditions mentioned below are mandatorily applied to all contracts of sale of equipment and/or services concluded with BOREALES ENERGY.
The present Terms and Conditions in English are translated from French. In case of dispute, the original French version shall prevail.
These general conditions (hereinafter “general conditions”) cancel and replace the previously applicable conditions and govern the relationship between the company BOREALES ENERGY and its professional clients (hereinafter “Client”), whether they are users of products marketed by BOREALES ENERGY or resellers.
The contract governing the relationship between the parties is composed, in descending order of priority, of the following documents:
– the commercial proposal and/or the technical offer of BOREALES ENERGY and, where applicable, the specific conditions agreed between the parties, and/or the purchase order validated by BOREALES ENERGY if applicable
– these general conditions,
– any possible appendices.
These documents express the entirety of the agreement between the parties and supersede any other prior document issued by the parties and any oral agreement. Notwithstanding the foregoing, the Client undertakes to respect all technical documentation provided by BOREALES ENERGY (assembly and operating instructions, precautions for use, etc.).
1. The Client undertakes to provide BOREALES ENERGY with all necessary information to enable it, in particular, to supply the products and/or services. This information must be sufficiently explicit to allow BOREALES ENERGY to prepare its commercial proposal.
2. BOREALES ENERGY considers as sincere and truthful all information communicated to it by the Client, who undertakes to inform BOREALES ENERGY in writing and as soon as possible, in the event of any changes to any of this information. In this respect, the Client remains responsible for the content and accuracy of the information transmitted to BOREALES ENERGY and guarantees the latter against any legal action arising from said information.
3. The parties agree to cooperate closely and undertake to always behave towards each other as loyal partners and in good faith, and notably to inform each other of any difficulties they may encounter in the performance of their obligations.
4. All commitments of BOREALES ENERGY can only be fulfilled in close collaboration with the Client and based on the information communicated to BOREALES ENERGY.
1. The Client purchases and BOREALES ENERGY sells, under the conditions stipulated in the contract, the equipment and/or service (the “product”) referred to in BOREALES ENERGY’s commercial proposal.
2. The proposed product has been defined based on the information provided by the client. By product, we mean all the elements ordered, both standard and specifically developed for the client.
3. The product must be installed, used, and maintained in accordance with the instructions for use and conditions of use provided by BOREALES ENERGY and defined in the documentation provided to the Client.
1. Any sale of a product by BOREALES ENERGY must be preceded by a detailed commercial proposal provided to the Client (hereinafter “Commercial Proposal”). This Commercial Proposal includes the designation of the product(s) and/or services and any equipment offered for sale by BOREALES ENERGY to the Client based on the latter’s expressed demand. This Commercial Proposal will establish the specific conditions regarding the supply of products (quantities, pricing conditions, sales terms, etc.). In this regard, the order is validly concluded between the Parties only in the following alternative cases:
-receipt by BOREALES ENERGY of its Commercial Proposal signed by the Client and accompanied by the payment of the deposit;
-in the event of the commencement of the contract by BOREALES ENERGY, this commencement of execution constitutes firm and definitive acceptance of the Commercial Proposal. Unless otherwise stipulated or expressly agreed upon by BOREALES ENERGY, any validation of the Commercial Proposal must be accompanied by the payment of a deposit amounting to 40% of the total net price of the Commercial Proposal or, for any first order from a new Client, by the immediate payment of the entire order. In the absence of effective payment of this deposit or the entire order by a new Client, the request is automatically canceled, and BOREALES ENERGY is immediately released from all obligations towards the Client. Commercial Proposals are valid for thirty (30) clear days from their date of issue. After this period, the Commercial Proposal shall be considered null and void. A new proposal must therefore be requested by the Client. The benefit of the Commercial Proposal is strictly personal to the Client and cannot be assigned without the express consent of BOREALES ENERGY.
2. No total or partial cancellation or quantitative or qualitative modification of a Commercial Proposal that has been validated can be accepted without the prior written agreement of BOREALES ENERGY. Any desired modifications by the Client could, upon express acceptance by BOREALES ENERGY, result in an adjustment of the initially agreed prices and determine new delivery or execution times. If the Client cancels the order, any deposits already paid are definitively acquired by BOREALES ENERGY as provisional compensation, without prejudice to any damages that may arise.
The Client is responsible for receiving the products in accordance with the applicable delivery terms. Therefore, the Client must be present or represented at the place and on the day of delivery. In any case, the signature of any person present on the day of delivery is deemed to bind the Client, who must organize accordingly. Upon receipt, the quantity and condition of the products will be checked by the Client or its representative. It is then the responsibility of the Client or its representative, in case of damage, shortage, or delay, to:
The mention “subject to unpacking” or any similar formula not expressly mentioning the observed defect or anomaly cannot be interpreted as a handwritten reservation.
Without prejudice to the measures to be taken with regard to the carrier, claims regarding apparent defects or non-conformity of the delivered products to the ordered products must be addressed by the Client to BOREALES ENERGY, by registered letter, within a period of three (3) days from the delivery date, accompanied by the corresponding justifications. Compliance control will be automatically acquired in the absence of reasoned and written reservations. This includes the conformity of any programming specifically carried out for the Client based on the needs defined by the latter.
It is the Client’s responsibility to provide any justification as to the reality of the observed non-conformities (shortage, etc.). The Client must provide BOREALES ENERGY with all facilities to verify them.
In case of non-compliance with the clauses of this article, delivery will be deemed to be compliant with the order, and no dispute regarding the conformity of the products will be admissible.
In the event of proven non-compliance with the order due to fault of BOREALES ENERGY, the latter may proceed with the replacement, repair, or refund in the form of credit note, at its discretion and/or constraints and/or the encountered situation, of the concerned products, subject to the Client’s compliance with the conditions defined in this article. In case of proven shortage, without prejudice to the above, BOREALES ENERGY may proceed with the delivery of the missing items. BOREALES ENERGY’s obligations are limited to these terms, and the Client cannot claim any compensation or cancellation of its order.
It is the Client’s responsibility to install the products sold by BOREALES ENERGY at its own expense and risk. In this regard, the Client must handle the products in compliance with the precautions for use and must follow all recommendations provided by BOREALES ENERGY as well as those contained in the technical documentation provided to it.
Unless otherwise agreed, it is the Client’s responsibility to carry out the commissioning of the products under its responsibility and without the assistance of BOREALES ENERGY.
The Client must fulfill all legal and regulatory obligations related to the products. It must, in particular, carry out, at its own expense, all mandatory maintenance, verification, and maintenance operations on the products. All these operations concerning the products must be entrusted only to specialized professionals holding all necessary qualifications and authorizations.
The Client assumes full responsibility for the installation of BOREALES ENERGY’s products. Thus, the Client will be solely responsible for any loss or damage that may result from the installation of the products, as well as for damages caused by its acts or omissions or those of any of its agents, employees, servants, agents, contractors, or others in connection with the installation of the products.
BOREALES ENERGY cannot in any case be held liable for any malfunction related to the improper installation of one of its products and any delays in the installation of its products due to any reason beyond its control, the Client’s fault, or that of a third party, nor for their consequences, and is not liable for any compensation in this regard.
Products are invoiced according to the pricing conditions communicated by BOREALES ENERGY in its Commercial Proposals. Prices are in Euros, excluding taxes and ex-works. These prices do not include transportation, packaging, customs, insurance, installation, maintenance, and any other incidental expenses, which are the responsibility of the Client.
It is reminded that every order is subject to the payment of a deposit amounting to 40% of the total net price of the order, with the balance payable upon delivery.
Except for the aforementioned deposit, which must be paid in full upon acceptance of the Commercial Proposal, invoices from BOREALES ENERGY must be settled by the Client by check or bank transfer within thirty (30) days from the invoice date.
In the event that an order is spread over multiple deliveries, BOREALES ENERGY will issue invoices for the balance as deliveries are made. BOREALES ENERGY does not grant any discounts for early payment.
The Client is not authorized to set off sums owed to BOREALES ENERGY against any sums owed to it by BOREALES ENERGY without prior written authorization from BOREALES ENERGY.
By express agreement and unless a timely requested and expressly granted deferral by BOREALES ENERGY, failure to pay by the due date will automatically and without prior notice make all remaining amounts due immediately payable, regardless of the planned method of payment, as well as invoicing of late penalties at an interest rate equal to the ECB refinancing rate plus 10 points, plus a fixed recovery indemnity of €40 excluding taxes. If the actual recovery and litigation costs incurred by BOREALES ENERGY (including collection agency, bailiff, lawyer, legal proceedings) exceed the amount of this fixed indemnity, the Client shall be liable for the additional and justified costs incurred. The corresponding invoicing will be sent to the Client. The Client expressly undertakes to inform BOREALES ENERGY of any financial difficulties, especially in case of threat or implementation of enforcement measures. In the event of deterioration of the Client’s financial situation, BOREALES ENERGY reserves the right to demand advance payment or guarantees. In the event of non-payment of a due invoice, BOREALES ENERGY shall be entitled to suspend or terminate, after prior notice, all ongoing orders, without prejudice to any other recourse. In particular, BOREALES ENERGY reserves the right to request payment of any other claim it holds against the Client, which will then become due and/or to reconsider the commercial advantages and specific conditions agreed with the Client. BOREALES ENERGY may also implement the retention of title clause set out below.
The products sold remain the full and entire property of BOREALES ENERGY until effective and full payment of the price by the Client in principal, expenses, interest, and accessories by the Client.
Without prejudice to the transfer of risks stated above, in the event of non-payment by the Client within the specified period, BOREALES ENERGY reserves the right to reclaim the sold and/or delivered product at the expense and risk of the Client. Thus, in the event of non-payment, BOREALES ENERGY may demand by registered letter with acknowledgment of receipt the return of the products at the expense and risk of the Client, without prejudice to any other recourse. The Client will also bear any legal and judicial costs incurred. In the event of resale of the products by the Client, the latter undertakes to transfer to BOREALES ENERGY the price paid by the sub-purchasers up to the price of the products remaining to be paid.
In the event of seizure by a third party or by an administrator or liquidator appointed by a court, the Client must oppose them the existence of this retention of title clause and inform BOREALES ENERGY without delay and immediately draw up an inventory of the unpaid products. In accordance with Articles 2367 to 2372 of the Civil Code, the products and all supplies of any kind whatsoever, including studies or prototypes, delivered by BOREALES ENERGY are expressly subject to retention of title.
The Client undertakes, at its own expense, to take out insurance with a notably solvent organization for the benefit of BOREALES ENERGY to cover all risks that may affect the purchased equipment and which are not yet fully paid, notably the risk of damage and loss. The Client undertakes to provide all justifications for taking out such insurance and payment of the corresponding premiums.
The Client may not use or make use of the trademarks, logos, or any other intellectual property rights belonging to BOREALES ENERGY without the express, written, and prior authorization of the latter and in any case under normal conditions in view of its activity. BOREALES ENERGY reserves the right to oppose, cease, or seek redress for any use it deems unfair, constituting an act of unfair competition, or contrary to its image or rights it has granted.
Unless otherwise agreed between the parties, plans, designs, studies, projects, models, and documents of all kinds proposed, produced, provided, or sent by BOREALES ENERGY always remain its property. They must be returned to it upon its request. BOREALES ENERGY retains the intellectual property of all its intermediate creations (know-how, patentable inventions, copyrights, trademarks, etc.) which may not be used, represented, communicated, executed, adapted, or translated without its prior express written authorization.
The Client undertakes not to disclose to any third party the studies, projects, plans, models, prototypes, manufacturing files, user manuals, and in general all documents of any kind provided to it by the company BOREALES ENERGY, without the written authorization of the latter. To this end, and in conjunction with respect for the intellectual property rights of the company BOREALES ENERGY in the services and supplies, the Client undertakes to take all necessary measures, both towards its personnel and its own clientele. More generally, all manufacturing or business secrets or processes, as well as all specifications, financial, commercial, or technical information, know-how, reports, or other information of any kind directly or indirectly related to the parties’ business that would be communicated by one party to the other for the purpose of negotiation and/or performance of these or of which they would become aware on this occasion, will, both during their contractual relations and after their termination, be strictly confidential by each of the parties who shall refrain, moreover, from disclosing them in any manner or for any reason whatsoever and from using them for any purpose other than those provided for herein. The parties undertake to take all necessary measures to ensure compliance with the obligations arising from the above clauses by all employees, agents, representatives, and partners.
The Warranty is intended to cover exclusively:
Any Warranty request not complying with the rules provided cannot be taken into account.
In the event that the anomaly invoked by the Client does not fall within the scope of the Warranty and/or does not comply with the application conditions and/or is related to an exclusion cause of the Warranty, BOREALES ENERGY will inform the Client thereof in writing.
BOREALES ENERGY’s obligations in terms of warranties are strictly limited to the terms of the Warranty described in this article. BOREALES ENERGY cannot be held liable under the legal warranty for hidden defects.
Force majeure means any event rendering the performance of an obligation impossible or manifestly more difficult due to the unpredictable, irresistible, external nature of this event, two of these three criteria being sufficient to characterize force majeure.
Events such as wars, riots, fires, floods, natural disasters, weather events (such as snow or ice) preventing travel, viruses, epidemics, pandemics, decisions (including administrative, prefectural, or governmental) to close all or part of the premises of BOREALES ENERGY or those of its suppliers and/or limit their activity (especially due to health measures, confinement, etc.), social unrest, total or partial strikes, total or partial interruption of transportation, paralysis of road transport routes or others, hindrances to travel, prefectural or governmental prohibition of circulation, disruptions in the supply of energy (EDF, GDF, Oil…), blockages of telecommunications and computer networks, absence or shortage of qualified personnel, shortage of materials, change in regulations, delays or failures in the intervention of external service providers such as suppliers or subcontractors… are considered force majeure events.
During the force majeure period, no penalty shall be applied to BOREALES ENERGY. Furthermore, BOREALES ENERGY must be duly paid for all deliveries and costs incurred in the performance of its obligations.
If one or more provisions of the contract are deemed invalid or declared as such pursuant to a law, regulation, or as a result of a final decision by a competent court, the remaining provisions shall remain in full force and effect.
BOREALES ENERGY is responsible for processing the personal data of the employees and individual representatives of its Clients that it collects and processes in the course of its commercial activities. BOREALES ENERGY processes this personal data to ensure the management of its contracts, invoice generation, accounting establishment, prevention of potential disputes, and compilation of a file of service providers and commercial partners. The individuals concerned have various rights regarding the collection and processing of their personal data. These individuals may request access, rectification, or erasure of their personal data. Where applicable, they may also object to or request the limitation of the processing of their personal data. They also have the right to data portability and the ability to define directives regarding the fate of their personal data after death. The individuals concerned may exercise these rights by writing to BOREALES ENERGY at the following email address: contact@boreales.energy.
18 – EXTENDED PRODUCER LIABILITY In accordance with the provisions of Article L. 541-10-13 of the Environmental Code, BOREALES ENERGY has been assigned the Unique Identifier (IDU) by ADEME as follows: FR376135_05DJSU.
16 Rue Jean Perrin 14 440
Douvres-la-Délivrande
02 50 53 19 47
contact@boreales.energy